All complaints and concerns will be dealt with confidentially, and following a complaint we consider making changes to the counselling service to improve the services on offer to all clients. ICounselling is committed to providing high quality mental health counselling services to clients. We welcome any comments or suggestions about the counselling services we offer. ICounselling recognises that there may be occasions when clients may wish to complain about some aspect of the counselling service which has been offered or received. If you wish to make a complaint or discuss any issues with the service or individual counselling you have received, we would ask you to bring this to the attention of your counsellor or alternatively to Rabina Khan, the Founder of ICounselling. The contact email is admin@islamiccounselling.co.uk. We will deal with your complaint as soon as possible and ensure you receive the best service possible. Verbal Complaints If you wish to speak to someone about an aspect of the ICounselling service, please try to do so as soon as possible. We will aim to deal with your concern or complaint as soon as possible and ensure you receive the best service possible. Written Complaints All written complaints should be addressed to Rabina Khan, the Clinical Founder of I Counselling. The contact email is admin@islamiccounselling.co.uk. Please describe as fully as possible the nature of your concern or complaint stating the following information: · What you are unhappy about. · When the incident took place. · Which counsellors or staff were around at the time. All written complaints will be dealt with by Rabina Khan, the Founder of ICounselling. Your complaints will be acknowledged with 10 working days. ICounselling will conduct a full investigation of the nature of your complaint or concern. A full reply will be sent to you within 15 working days. If a full reply cannot be given within 15 working days, we will write to you to explain to reason for the delay.